FREQUENTLY ASKED QUESTIONS
 
     
 
1. What is Wiyi? What are Widgets?

Its your World In your Inbox. Along with your inbox in the mysify page, you can add small windows (widgets) of different websites, thus saving your time to keep visiting your favourite sites like your other mail sites, jobsites, etc. And, this is totally customisable at your end. You can re arrange the widgets too.

 
2. What is Inbox?

Inbox is the Tab which displays all your mails that were sent to your Sify.com ID. The Inbox Tab shows the number of unread mails in a bracket.

The Inbox is the folder where all your new emails are stored. When you login, you will see how many messages you have in your Inbox and how many of them are new. Your emails are displayed one below the other, with the latest message appearing first. Also shown, is the sender of the email, the subject, the date it was sent.

 
3. Why am I unable to Login?
• Check whether User ID and password are correct
• Ensure the Caps Lock is not activated while typing the password.
• If you have forgotten your Password, please click on “Forgot password” link at the sify.com page to recover your password.
• Your user ID could have been inactive for more than 30 days and hence temporarily suspended. To activate your account please login with the same user id and password. View Sify’s “Terms of Service” for more details
 
4. How do I configure my MS Outlook or Outlook Express Mail Client to download mails from my Sify Mail account?

Configuration Setting for pop client

Sify id has to be enabled in Sify web mail for accessing the mail in pop mail client. Kindly follow the following procedure for accessing.
Click here Get the complete details
 
5. What is “Starred message”?
Assign stars to special conversations or messages, or use them as a visual reminder that you need to follow-up on a message or conversation later
 
6. What is Conversation?
Sify Mail groups all replies with their original message, creating a single conversation or thread. In other email systems, responses appear as separate messages in your inbox, forcing you to wade through all your mail to follow the conversation. In Sify Mail, replies to replies (and replies to those replies) are displayed in one place, in order, making it easier to understand the context of a message -- or to follow the conversation. When you open one message in a conversation, all of your related messages will be stacked neatly on top of each other, like a deck of cards. We call this Conversation View. In Conversation View, each new message is stacked on top of the ones that arrived before it, so that the newest message is always the one you see first. To see all the messages in a conversation, just click Expand all.
 
7. What is “Remember Me on this Computer” on login page?

Checking the box next to Remember me on this computer on the Sify Mail login page will automatically log you in to your account each time you visit mail.sify.com. This makes for easier access to your account, but if you check your email from a computer that other people have access to, automatically logging in may not be the best option.

When you check the box and log in, Sify Mail sets a cookie (lasting two weeks) to remember you when you return to the site from the same computer. To disable the cookie, just click Sign out at the top of any Sify Mail page. You'll need to re-enter your username and password when you return to Sify Mail.

We encourage you to log out of your account at the end of each session to protect the security of your email information. Logging out of Sify Mail is especially important if you check your email on a public computer. To end your Sify Mail session, just click Sign out at the top of any Sify Mail page.

 
8. What is Trash?
Trash is where you can view your mails once you have deleted them. On clicking ‘Empty Trash now’ you can permanently delete all mails from your inbox. Messages that have been in Trash more than 30 days will be automatically deleted.
 
9. How do I delete messages?

Sify mail lets you delete either an entire conversation or one message from a conversation. In either case, deleting will move the message to Trash, where you can permanently delete it or just wait 30 days when Sifymail will permanently delete it for you. If you want to keep a conversation but remove it from your inbox, try archiving.

To delete an entire conversation:

Select or open the message.
Click the Delete button to move the message to Trash.

To delete just one message in a conversation: Open the conversation that contains the message and find the message in question. Click the down arrow next to Reply, at the top right of the message pane. Click Delete this message. The individual message will be sent to Trash, and the rest of the conversation stays in your inbox.

Once a message in Trash, you can permanently delete it yourself:

• Click Trash along the left side of any Sifymail page.
• Check the box next to the message you'd like to permanently delete.
• Click Delete Forever.

If you delete a message and then immediately decide you'd like to keep it, click Undo in the yellow bar along the top of the page. Your message will be removed from Trash and returned to its original location.

If you later decide that you need mail you've deleted, make sure to move it out of Trash before 30 days have passed. This way, the message won't be permanently deleted.

 
10. What is the Maximum attachment size?

With Sify Mail, you can send and receive messages up to 20 megabytes (MB) in size. However, the precise amount allowable will depend on the attachment.

When you add an attachment, the size of a file may increase because transport encodings are automatically added. (Transport encodings are the information that allows your message to be safely sent and read.)

This means that in some cases, attachments that are 17 to 20MB in size may push the total message size above 20MB. When this happens, Sify Mail displays a warning that your message exceeds the 20MB limit.

Please note that you may not be able to send larger attachments to contacts who use other email services with smaller attachment limits. If your attachment bounces, you should invite them to Sify Mail.

 
11. How can I view Attachments in Sify Mail?

You can view attachments in Sify Mail in several different ways:
To view an attachment in its original format:
1. Open the message containing an attachment.
2. Click Download at the bottom of the message.
3. Choose to Open or Save the file. Opening the file displays the attachment in a new window. When you're finished reading the attached file, close the new browser window to return to Sify Mail.

If you'd like the contents of your attachment to appear in a new browser window without having to download the file, view the attachment as HTML. Here's how:
1. Open the message containing an attachment.
2. Click View as HTML at the bottom of the message.
3. When you're finished reading the attached file, close the new browser window to return to Sify Mail.
Viewing attachments as HTML is a quick and easy alternative to downloading files. You can view the following types of files as HTML: .pdf, .doc, .xls, .ppt, .rtf, .sxw, .sxc, .sxi, .sdw, .sdc, .sdd, and .wml.

If the attachment is a Microsoft Excel file or comma-separated values (CSV) file, you can open it using Sify Spreadsheets:
1. Open the message containing an attachment.
2. Click Open as a Sify Spreadsheet at the bottom of the message.
3. When you're finished reading the attached file, close the new browser window to return to Sify Mail.

If the attachment is a Microsoft Word file (DOC), you can open it using Sify Docs:
1. Open the message containing an attachment.
2. Click Open as a Sify document at the bottom of the message.
3. When you're finished reading the attached file, close the new browser window to return to Sify Mail.

 
12. How can I mark messages 'read' or ‘unread’?
1. Log in to your Sify Mail account.
2. Check the box next to the message you'd like to mark as 'read' or 'unread.'
3. Select 'Mark as read' or 'Mark as unread' from the 'More actions' drop-down menu.
 
13. What is Spam?
Spam is unwanted or bulk email that is sent to multiple recipients who have not specifically requested the email.
 
14. What NOT to do when you get Spam?
Never reply back to the sender of the Spam mail. Never even respond to the Spam email's instructions to reply with the word 'remove'. You may only be confirming that your email address is valid. It is best to delete the message and report the message as spam.
 
15. What to do when you get Spam?
To remove spam from your inbox:
Select the unwanted messages. Click Report Spam.
To remove spam from your account forever:

Click Spam along the left side of any Sify mail page. Select the messages you'd like to delete and click Delete forever. Or delete everything by clicking Delete all spam messages now. The more spam you mark, the better our system will get at weeding out those annoying messages. If you or we should happen to goof and mark a good message as spam, click Not Spam at the top of the message. If you marked it as spam, you can also click Undo immediately after to recover the message.
 
16. How do I block a sender?

To block a sender - click on the 'Report Spam' link.

You can also set up a filter in your mail account to send mail from the sender directly to your trash. If you have a Sify mail account, please read How do I create filters? for instructions.

 
17. What are Filters?
Sify Mail's filters allow you to manage the flow of incoming messages. Using filters, you can automatically label, archive, delete, star, or forward your mail, based on any combination of keywords, sender, recipients, and more.
 
18. How do I create Filters?

• Click Create a filter (next to the Search mail button at the top of any Sify mail page).
• Enter your filter criteria in the appropriate field(s).
• Click Test Search to see which messages currently in your account match your filter terms. You can update your criteria and run another test search, or click Next Step.
• Select one or more actions from the list. These actions will be applied to messages matching your filter criteria in the order in which the actions are listed -- for example, you could choose to Forward matching messages to a specific email address, and then delete the messages.
• If you'd like to apply this filter to messages already in your account, select the Also apply filter to x conversations below checkbox.
• Click Create Filter.

To create a filter from within a message:
• Click the drop-down menu next to Reply.
• Select Filter messages like this.
• Enter your filter criteria in the appropriate field(s).

To edit or delete existing filters:
• Click Settings (at the top-right of any Sify mail page).
• Click Filters.
• Find the filter you'd like to change and click its edit link, or click delete to remove the filter.
• If you're editing the filter, enter the updated criteria for the filter in the appropriate fields, and click Next Step.
• Update any actions and click Update Filter. You can create an unlimited number of filters, but only 20 filters can forward to other addresses.

 
19. Where are my Folders?
The new Sifymail offers you labels, which are similar to folders and lets you organize your email. Labels are even better than folders.
 
20. What are Labels?
Labels do all the work of folders and are much better.

Here’s how labels are similar, but better than folders:

Labels

Folders

A conversation can have more than one label

You can only put a message in one folder

A conversation can be in several locations (Inbox, All Mail, Sent Mail, etc.) at once, making it easier to find later

You have to remember where you filed a message to retrieve it

You can search conversations by label

You can't always do folder-specific searches

Once you've created a label, you can view all the messages with that label by searching, or by clicking the label name along the left side of any Sifymail page.

You can easily create, edit, and delete existing labels. Here's how:

To create a label:

  1. Select the message(s) you'd like to label by checking the box (es) next to the sender's name.
  2. Select New label from the More Actions... drop-down menu.
  3. Enter the name of the new label in the text box, and click OK.

The selected messages will automatically be categorized under the new label.

To edit a label:

  1. Sign in to your Sifymail account.
  2. Click Edit labels at the bottom of the Labels box.
  3. Click rename next to the label you want to edit.
  4. Enter the new label name, and click OK.

All the messages categorized under your old label name will now be categorized under your new label.

To delete a label:

  1. Sign in to your Sifymail account.
  2. Click Edit labels at the bottom of the Labels box.
  3. Click remove label next to the label you want to delete.
  4. Confirm that you'd like to remove the label by clicking OK.

* Removing a label doesn't delete the messages previously categorized with that label.

 
21. Where are my cabinets?
Instead of cabinets the new sifymail lets you store all your emails in your inbox itself. Your mail in cabinets will now appear in your inbox with the label cabinets
 
22. How do I use Sify Powermail?
The new Sifymail has all the features of Sify Powermail and best of all, it’s free!
 
23. How do I save email addresses and add them to my contacts list?

To create a contact:

1. Click Contacts along the left side of any page.
2. Click the New Contact button in the top-left corner of the Contact Manager.
3. Enter your contact's information in the appropriate fields.
4. Click Save to add your contact.

You can enter additional contact info by clicking More Information or by clicking the add link next to the appropriate field. Enter your contact's information in the appropriate fields and click Save. Email addresses are automatically added to your Contacts list each time you use the Reply, Reply to all, or Forward functions to send messages to addresses not previously stored in your Contacts list. Also, each time you unmark a message as Spam, your Contacts list is automatically updated so that future messages from that sender are received in your inbox

 
24. What is mail search?
The new Sifymail has the most powerful search functions so that you can find any email you want by sender, subject, body copy even attachment!
 
25. How to search your email?
Enter a word (or multiple words) that appears anywhere within the message you want to locate. If you're looking for a message that contains the word shopping, simply type shopping in the search field. You can make your search more specific using some of your account's search options. Click 'Show search options' next to the search box, and enter your criteria in the appropriate fields.
 
26. What is Chat? Or what is Sify Talk?
The new Chat feature also known as Sify Talk lets you talk to people from directly within your email account. You can chat with all the contacts from your list and you can also invite your other friends to chat by clicking on the add contacts link. Once your friend has accepted your invite he will be added to your chat contacts and you can start chatting!
 
27. How do I Chat with someone?

You can chat with anyone who has a colored ball icon next to his or her name. When someone's online, a green, yellow, or red colored ball will appear. Here's how to chat with someone who's available:

From Quick Contacts:
1. Find the name of the person you'd like to chat with.
2. Click the person's name to open a chat window.
3. Enter your message in the text field, and press Enter.
4. Wait for your contact to respond!

* You can also search for a contact by entering his or her name in the box at the top of Quick Contacts. Just enter the name of the person you'd like to chat with, and then enter your message in the chat window.

From your Contacts list
1. Click Contacts along the left side of any page.
2. Scroll over the name of the person you'd like to chat with, and click the Chat button to open a chat window.
3. Enter your message in the text field, and press Enter.
4. Wait for your contact to respond!

When you've finished chatting, click the X in the top right corner to close the window.

 
28. What are docs spread sheets and presentations?
The New Sify mail comes power packed with cool tools like online documents, spread sheets and presentations that let you create, share and collaborate with your team mates or friends.
 
29. What is Sify Calendar?
The Sify calendar lets you create, manage and share calendars. Never forget events, meetings and appointments and share them with your friends easily.
 

 
 
     
 

For an over view of the new Sifymail, click here

If you still face issues, please go to our partner`s page here.
Please note that when you are on our partner page, you continue to be bound by
Sify terms & conditions
| POP users please visit our partner`s POP Help Pages

For any queries, to report an issue or problem, contact customercare@sify.com  |  To give your feedback, click here