FAQs:

1. Does the shutdown mean that I will lose all my data from my mail box?

Not at all. All data in your mail box can be downloaded via POP3/IMAP at any given point of time till 30th June, 2014 -12 PM (IST).

2. How do I download my mails and other data?

You can download your data using multiple mail clients. Please refer the steps and the screenshots on the help centre page.

3. How to download contacts?

You can download your contacts into the following mail clients. Please refer the steps and screenshots on the below help centre pages.

4. How to download my calendar?

You can download your contacts into the following mail clients. Please refer the steps and screenshots on the below help centre pages.

5. What will happen to my docs, Youtube videos?

You will not be able to access your Google drive, Youtube using @sify.com id after 30th June. So request you to take a backup of your contents.

6. Can I continue to log in to all sify.com sites

Yes. You can log in to sify.com sites like celebrity chat, Samachar, Bawarchi at any time using your @sify.com email id.

7. I am unable to download or configure my mail on POP3/ IMAP?

You can write to us at mail.customercare@sifycorp.com anytime till 30th June, 2014 - 12 PM (IST) and we will hand hold you through the process.

8. My change password requests on other networks come to my Sify id since it's my primary id

We would request you to change your id on other networks so that any change password requests on those networks do not come to your Sify mail account.

9. What will happen to my flag, star labels in Sifymail?

You will be able to transfer your mail labels to your mail clients. Please refer the steps and screenshots on the below help centre pages.

Note: While transferring mails to Gmail, all your Sifymail labels will be transferred alongside with your mails and hence no additional work is required.

10. Will I be able to back-up my chat logs?

Yes. The following clients allow Sifymail chat back-up. Please refer the steps and screenshots on the below help centre pages.

Please feel to reach us anytime at mail.customercare@sifycorp.com, an exclusive single window redressal for all your mail queries in the interim.

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